At Rosetta Stone, we care care deeply about the customer experience. We’ve instituted a broad range of programs to help us gather feedback from our members and understand what they care about so we can support them in achieving their learning goals. Innolance is central to our efforts, helping measure the Voice of the Customer across a multitude of communications channels and distill it into something the business can act on, quickly and meaningfully. Across the board, Innolance has helped us leverage customer feedback to improve our business decisions–on policy, pricing, messaging, and even product features. They are an invaluable partner to Rosetta Stone–and by extension, to our customers.