City Guides

Client: National Geographic

The City Guides showcases National Geographic’s strengths by providing unique recommendations for what to see and do in the world’s greatest cities. Through tools such as bookmarking, list making, and sharing, users can interact with high quality maps, walks, photographs, trivia, and more to get the most out of their urban travel.

Services Provided:

  • Quality Assurance
  • GPS Testing
  • Usability testing
  • Memory Leakage Testing

Innolance is central to our efforts, helping measure the Voice of the Customer across a multitude of communications channels and distill it into something the business can act on, quickly and meaningfully. Across the board, Innolance has helped us leverage customer feedback to improve our business decisions–on policy, pricing, messaging, and even product features. They are an invaluable partner to Rosetta Stone–and by extension, to our customers.

Innolance has been a philanthropic partner with Fairfax County Public Schools and our Collect for Kids school supply drive for several years.  Primarily Innolance supports our collectforkids.org website but in reality they do a lot more.  From the ground up they built site, they’ve added truly dynamic mapping features, and have been our “fix it” team when problems arise.  They are extremely responsive each spring and fall when major updates are needed and ready to fix issues within hours not days or weeks.  If Innolance supports Fairfax County Public Schools with A+ service as philanthropists, I can only imagine how responsive, innovative and engaging they are for other clients.

Thank you to the Innolance team for their support of Fairfax County Public Schools.

Nilofer Saidi

Sr. Director

Jay Garant

Administrator, Business and Community